Managing Your Subscription
Manage your BiomeHosting subscription, payment methods, and billing information.
Viewing Your Subscription
Current Plan
- Go to your dashboard
- Select "My Plan"
- See your current plan details
- View plan features and limits
- Check renewal date
Subscription Status
- Active: Service is running normally
- Trialing: Free trial period active
- Past Due: Payment failed, service may be suspended
- Canceled: Subscription ended, service stopped
Changing Your Plan
Upgrade Plan
- Go to your dashboard
- Select "My Plan"
- Click "Upgrade Plan"
- Select new plan
- Confirm upgrade
- Changes apply immediately
Downgrade Plan
To downgrade your plan, please contact our support team. Our team will assist you with the downgrade process and answer any questions you may have about plan changes.
Payment Methods
For payment method management, please contact our support team. Our team can help you update payment methods and manage billing information.
Billing History
Viewing Invoices
- Go to your dashboard
- Select "My Plan"
- View your billing information and subscription details
For detailed invoice history or payment questions, please contact our support team.
Understanding Charges
- Monthly Subscription: Recurring monthly charge
- Setup Fees: One-time setup charges
- Add-ons: Additional services purchased
- Refunds: Credits applied to account
Canceling Subscription
Cancel Subscription
To cancel your subscription, please contact our support team. Our team will assist you with the cancellation process.
Reactivate Subscription
If you've canceled your subscription and want to reactivate, please contact our support team for assistance.
Refunds
72-Hour Money-Back Guarantee
- Full refund within 72 hours of purchase
- Contact support to request refund
- Refund processed within 5-7 business days
Refund Policy
- Refunds only for new purchases
- Must request within 72 hours
- No refunds for add-ons or upgrades
- Contact support for exceptions
Billing Support
Need help with billing? Contact our support team - we're available 24/7.