How to Contact Support
Get help from our expert support team quickly and efficiently.
Support Channels
Support Tickets
- Best for: Technical issues, account problems
- Response Time: Under 5 minutes
- Available: 24/7
- How: Submit a ticket
Email Support
- Best for: General questions, billing inquiries
- Email: hello@biomehosting.com
- Response Time: Under 5 minutes
- Available: 24/7
What to Include
For Technical Issues
- Server ID or name
- Detailed description of problem
- Error messages (screenshot if possible)
- Steps to reproduce
- What you've already tried
For Billing Issues
- Invoice number
- Transaction ID
- Payment method used
- Date of transaction
- Description of issue
For Account Issues
- Your email address
- Account username
- Description of problem
- Screenshots if relevant
- When issue started
Response Times
Priority Levels
- Urgent: Critical server down - Immediate response
- High: Server issues affecting players - Under 5 minutes
- Normal: General questions - Under 5 minutes
- Low: Feature requests - Within 24 hours
Average Response Times
- First Response: Under 5 minutes
- Resolution Time: Varies by issue complexity
- Follow-up: Within 1 hour
Tips for Faster Support
Be Specific
- Include exact error messages
- Describe what you were doing
- Mention what you've tried
- Provide relevant screenshots
Be Patient
- Support team works quickly
- Complex issues take time
- Multiple tickets slow response
- One ticket per issue
Follow Up
- Reply to same ticket thread
- Don't create duplicate tickets
- Provide additional info if asked
- Mark as resolved when fixed
Support Hours
24/7 Availability
- Support available around the clock
- No holidays or downtime
- Always someone to help
- Quick response guaranteed
What Support Can Help With
Server Management
- Server setup and configuration
- Plugin installation and setup
- Performance optimization
- Troubleshooting issues
Account & Billing
- Account security
- Payment issues
- Subscription management
- Refund requests
Technical Support
- Server errors
- Connection problems
- File management
- Backup and restore
What Support Can't Help With
Gameplay Questions
- How to play Minecraft
- Building techniques
- Redstone tutorials
- Mod-specific gameplay
Third-Party Services
- External plugin support
- Mod compatibility issues
- Custom code development
- Integration with other services
After Contacting Support
What to Expect
- Acknowledgment: Ticket received confirmation
- Initial Response: Under 5 minutes
- Investigation: Support reviews your issue
- Solution: Steps to resolve problem
- Follow-up: Confirmation issue is resolved
If Issue Persists
- Reply to ticket with more details
- Don't create new ticket
- Provide additional information
- Be patient with complex issues
Feedback
Rate Your Experience
- After ticket resolution
- Help us improve service
- Share suggestions
- Report any issues
We're here to help! Submit a ticket or email hello@biomehosting.com