Troubleshooting Common Issues
Quick solutions to the most common server problems.
Server Won't Start
Check Server Logs
- Go to server dashboard
- Click "Console"
- Review error messages
- Look for specific error codes
Common Causes
- EULA Not Accepted: Accept EULA in server settings
- Port Already in Use: Change server port
- Insufficient RAM: Increase RAM allocation
- Corrupted World: Restore from backup
Solutions
- Accept EULA if prompted
- Check port conflicts
- Increase RAM allocation
- Restore from backup if needed
Can't Connect to Server
Check Server Status
- Verify server is running
- Check server IP address
- Confirm port number is correct
- Test connection from different network
Firewall Issues
- Check server firewall settings
- Verify port is open
- Check local firewall
- Try disabling firewall temporarily
Connection Timeout
- Check server is online
- Verify IP and port
- Check network connection
- Try different network
High Server Lag
Check TPS
- Use /tps command
- Target: 20 TPS
- Investigate if below 18
Common Causes
- Too many entities
- Large redstone contraptions
- Too many plugins
- Insufficient RAM
Solutions
- Reduce entity count
- Optimize redstone
- Remove unnecessary plugins
- Increase RAM allocation
World Not Loading
Check Disk Space
- Verify sufficient disk space
- Free up space if needed
- Check for corrupted files
World Corruption
- Restore from backup
- Check file permissions
- Verify world files exist
- Contact support if persistent
Plugin Issues
Plugin Not Working
- Check plugin compatibility
- Verify server version
- Check plugin configuration
- Review plugin logs
Plugin Conflicts
- Disable plugins one by one
- Identify conflicting plugin
- Update or remove conflict
- Test after each change
Performance Issues
High CPU Usage
- Check for lag machines
- Limit redstone contraptions
- Reduce entity count
- Optimize plugins
High RAM Usage
- Increase RAM allocation
- Remove unused plugins
- Optimize world size
- Clear unnecessary data
Backup Issues
Backup Fails
- Check disk space
- Verify permissions
- Try manual backup
- Contact support
Can't Restore Backup
- Verify backup file exists
- Check file permissions
- Try different backup
- Contact support
Still Need Help?
If you can't resolve the issue:
- Check server logs for errors
- Document the problem
- Contact support with details
- Include error messages and logs
Our support team is available 24/7 to help!